Norwegian’s current suspension announcement — as of October 5, 2020 — means NCL won’t be returning to the water before December 1, 2020 at the earliest. In addition, sailings aboard Norwegian Dawn, Spirit, and Star have been suspended through March 31, 2021.
Related: Oceania suspension announcement
Norwegian is also changing their incentive and refund policy with this latest announcement. Guests effected by prior NCL suspensions automatically received future cruise credit (FCC) valued at 125% of paid cruise fare and guests had to request a refund if the FCC offer was unacceptable. Norwegian’s current suspension announcement offers clients an automatic 100% refund and a 10% discount coupon toward another cruise.
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Formal Announcement From NCL:
The last several months have provided many learnings. We have listened to your feedback and … have taken positive action. As a result, the refund process and compensation for this suspension is different than previous suspensions.
REFUND INFORMATION:All guests with current and active bookings affected by this suspension will receive a 100% refund of the fare paid, back to the original form of payment. No further action is needed. All refunds will be processed automatically by NCL no later than October 27, 2020. Please then allow 7-10 business days from our processing date for funds to become visible back to the original form of payment.
ADDITIONAL COMPENSATION: All guests with current and active bookings affected by this suspension will automatically receive a 10% OFF discount on their next NCL cruise, valid for all published sailings from January 1, 2021 through and including December 31, 2022. This 10% OFF discount will be applied to guest’s Latitudes profiles by no later than October 7, 2020 and must be used within one year of issue date.
Norwegian Cruise Line
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