Norwegian Cruise Line Update: January 19, 2021
We will further suspend global cruise voyages through April 30, 2021. Our refund process and additional compensation for this current suspension will mirror what we did for our previous suspension.
Norwegian Cruise Line
What You Need To Know: Refunds
If you have a current and active booking that is affected by this suspension, within 15 days Norwegian Cruise Line will issue a 100% refund (to the original form of payment) of the cruise fare you’ve paid. Note that funds could take an additional 7-10 business days to be processed by your bank.
If your reservation was paid using a previously issued future cruise credit, the credit will be re-applied to your Latitudes account within 7 days.
ADDITIONALLY, if you are affected by this suspension, Norwegian Cruise Line will issue a 10% off discount on your next NCL cruise, valid for all published sailings through and including December 31, 2022. The discount coupon will be applied to your Latitudes profile by 12/30/20 and must be used within a year.
Norwegian Cruise Line Update: December 29, 2020
As the COVID-19 pandemic continues to impact communities around the globe, we have made the decision to further suspend voyages for Norwegian Encore, Norwegian Escape, and Norwegian Joy with embarkation dates through and including March 31, 2021. March sailings on all other vessels were previously suspended.
Norwegian Cruise Line
Update: December 2, 2020,
Norwegian Cruise Line Holdings has extended its global suspension through February 28, 2021, and in some cases through March 31, 2021. Today’s announcement, like the others since the CDC “lifted the no sail order,” references the framework for a safe return to cruising. As the industry celebrated a defined set of steps and sailing being an option soon, I believed that the announcement was a different way to accomplish the same thing: keep people from cruising in the short term.
The umbrella statement from NCLH (the parent company for multiple brands):
Norwegian Cruise Line Holdings Ltd. today announces an extension of its previously announced suspension of global cruise voyages as the Company continues to work through its return to service plan to meet the requirements of the Framework for Conditional Sailing Order issued by the U.S. Centers for Disease Control and Prevention (“CDC”). The suspension now includes all voyages on Norwegian Cruise Line embarking between January 1 through February 28 and select voyages in March 2021 and all voyages on Oceania Cruises and Regent Seven Seas Cruises embarking between January 1 through March 31, 2021. The Company will continue to work in tandem with global government and public health authorities and its Healthy Sail Panel expert advisors to take all necessary measures to protect its guests, crew and the communities visited.
Despite this further delay, we remain optimistic and hope to relaunch cruise operations in the very near future. Given the fluid and evolving nature of the circumstances, we are making decisions as quickly and thoughtfully as possible, continuing to keep our guests’ and travel partners’ best interests at heart.
Norwegian Cruise Line Holdings
Additionally, each of the brands have released their own statements with specific information about what is impacted. Unfortunately, NCL is sticking with one of their policies which means guests who previously accepted the future cruise credit instead of a refund have to stick with the FCC’s and are not able to request a refund. This policy has even the most loyal customers feeling, to put it mildly, frustrated.
Norwegian Cruise Line statement:
As the COVID-19 pandemic continues to impact communities around the globe, we have made the decision to further suspend all voyages with embarkation dates through and including February 28, 2021, as well as voyages aboard Norwegian Bliss, Breakaway, Epic, Gem, Getaway, Jade, Jewel, Pearl, Pride of America, Sky and Sun with embarkation dates through March 31, 2021. March sailings on Norwegian Dawn, Spirit, and Star were previously suspended. March sailings on Norwegian Encore, Escape, and Joy remain intact.
NCL
What is NCL Offering?
- All guests with current and active bookings affected by this suspension will receive a 100% refund of the fare paid, back to the original form of payment. No further action is needed. Refunds will be processed automatically by NCL within 15 business days. Please then allow 7-10 business days from our processing date for funds to become visible back to the original form of payment (timing is dependent on individual financial institution’s policies).
- For those reservations paid using a previously issued FCC, 100% of the FCC used will be re-applied to the guests’ Latitudes account within 7 days. No further action is needed.
- All guests with current and active bookings affected by this suspension will automatically receive a 10% OFF discount on their next NCL cruise, valid for all published sailings through and including December 31, 2022. This 10% OFF discount will be applied to guest’s Latitudes profiles by Thursday, December 3, 2020, and must be used within one year of the issue date.
Oceania Cruises statement:
At Oceania Cruises, the health, safety and well-being of our guests, crew and the communities we visit have always been and remain our highest priority. Given the continued global efforts to combat the spread of the global COVID-19 coronavirus pandemic, we are extending our suspension of voyages to include all voyage departures from January 1, 2021 through March 31, 2021 plus select April voyage departures.
Oceania Cruises
The voyages impacted by this extension in the pause of vessel operations include the following 2021 voyage departures:
- Regatta – February 16, March 5, March 15, March 25, April 4
- Nautica – January 5, January 19, February 2, March 4, March 18
- Marina – January 8, January 18, January 28, February 17, March 9, March 19, April 9
- Riviera – January 3, January 13, January 27, February 6, February 16, February 26, March 10, March 20
- Sirena – January 5, January 20, February 4, February 28, March 10
The voyages impacted by this extension in pause of vessel operations include the following 2021 voyage departures:
- Regatta – February 16, March 5, March 15, March 25, April 4
- Nautica – January 5, January 19, February 2, March 4, March 18
- Marina – January 8, January 18, January 28, February 17, March 9, March 19, April 9
- Riviera – January 3, January 13, January 27, February 6, February 16, February 26, March 10, March 20
- Sirena – January 5, January 20, February 4, February 28, March 10
What is the Oceania Offer?
- Guests who are currently booked on voyages departures noted above that are paid in full with cash funds (credit card, check, bank wire) will automatically receive a Future Cruise Credit worth 125% of the cruise fare paid. This Future Cruise Credit will be issued automatically and may be applied to any voyage on Oceania Cruises anywhere in the world through December 31, 2022 that is booked by December 2, 2021.
- If your reservation is under deposit with cash funds (credit card, check, bank wire) and does not have full and final payment applied, you will automatically receive a full (100%) refund of all funds that have been applied to your reservation.
- If your reservation has been deposited or paid in full utilizing a previously issued Future Cruise Credit, your Future Cruise Credit will be re-issued for the amount that was applied. Future Cruise Credits are not redeemable for cash refunds.
- If you wish to book a similar or identical itinerary for 2021 or 2022, you can reserve with total peace of mind and confidence knowing that all bookings made through December 31, 2020 for sailings through October 31, 2021 will be covered by our Travelers Assurance Program.
- Future Cruise Credits for the canceled voyages listed above that were paid in full will automatically be processed to your Oceania Club profile after December 16, 2020 and may be applied to any voyage on Oceania Cruises anywhere in the world through December 31, 2022.
- Ancillary items and packages, travel protection, etc. purchased through Oceania will be automatically refunded.
- Guests who have previously opted to cancel under the Travelers Assurance Program do not qualify for the bonus 25% FCC.
- For guests who prefer to forfeit the higher value of the 125% Future Cruise Credit, a lower value full refund option is available.
Regent Seven Seas statement:
Regent Seven Seas Cruises continues to closely monitor the COVID-19 coronavirus situation and the global health environment. With COVID-19 continuing to impact communities and ports around the globe, we have extended our voluntary temporary suspension of voyages to include all cruises departing through March 2021 on Seven Seas Splendor™, Seven Seas Explorer®, Seven Seas Voyager® and Seven Seas Navigator®, as well as the previously suspended cruises departing through April 2021 aboard Seven Seas Mariner®.
Regent Seven Seas
Regent has extended its Regent Reassurance policy to include all reservations made by December 31, 2020. Meaning guests with reservations paid in full have the option to cancel up to 15 days prior to the departure date and receive a 100% future cruise credit. That credit can be used on any Regent voyage sailing before December 31, 2022. Guests booked in a Regent Suite or on a World Cruise or Grand Voyage may cancel for any reason up to 65 days prior to departure and receive a 100% future cruise credit.
What is the Regent Seven Seas Offer?
- Guests who have paid in full will receive 100% Future Cruise Credit plus a Bonus 25% Future Cruise Credit, or 100% refund. The default compensation will be the Future Cruise Credits.
- Future Cruise Credits earned off one booking may only be applied against another singular booking.
- Guests with bookings that are not paid in full will receive a 100% Refund for amounts paid for voyages canceled with the December 2 suspensions. These will be automatically refunded within 60 days.
- Refunds, if chosen, will be processed back in the same form of payment received within 60 days of completing the request form online for paid in full bookings. Non-paid-in-full bookings will be automatically refunded within 60 days of the cancelation.
- If guests already received an FCC from a suspended voyage and applied it towards another voyage that has now been suspended they will receive another FCC. Any additional payments on the booking will be refunded.
- Guests that chose to cancel their voyage prior to our announcement of suspensions are subject to the terms communicated at the time of cancellation and are not eligible for this refund or enhanced Future Cruise Credits.
- All guests in the reservation must choose the same refund/FCC option