Crystal Symphony Update: 12/21/21

With so much uncertainty in the world due to the ongoing Covid pandemic, cruise lines are not sure what countries and ports will be open to tourists. As a result, Crystal is canceling the follow cruises on Symphony in May:

• May 1, 10 nights,  Rome to Athens
• May 1, 17 nights, Rome Roundtrip
• May 11, 7 nights, Athens to Rome
• May 11, 19 nights, Athens to Barcelona
• May 18, 5 nights, Rome to Monte Carlo
• May 18, 12 nights, Rome to Barcelona
• May 18, 26 nights, Rome roundtrip
• May 23, 7 nights, Monte Carlo to Barcelona
• May 30, 7 nights, Barcelona to Monte Carlo

Update: 12/17/20

Like our guests, we are eagerly anticipating the day we can return to sailing the world again and welcome our guests back aboard. Unfortunately, the continually changing variables related to Covid-19 – including differing border restrictions, potential quarantine policies for various nationalities, and limited international airlift – continue to determine when, and where, this can happen. The uncertainty surrounding this global health crisis hinders the ability for cruise lines to operate, and it is with deep regret that we have had to cancel all voyages aboard Crystal Serenity and Crystal Symphony with departures through April and into May 2021.

Crystal

Effected Crystal Symphony and Serenity cruises:

• Serenity – April 8, 2021 – Singapore to Dubai
• Serenity – April 24 , 2021 – Dubai to Rome
• Serenity – April 24, 2021 – Dubai to London
• Serenity – May 4, 2021 – Luxor (Safaga) to Rome
• Symphony – April 13, 2021 – Lisbon to Barcelona
• Symphony – April 24, 2021 – Barcelona to Rome

• Guests who deposited/paid in full:
  • Credits equal to 115% of the cruise fare paid on fully-paid reservations or, for guests who have not fully paid, the Credits will be on the deposited amount.
  • If booking was made with any Credit coupons (FCP, FCC, CASP and/or admin fees), those will be added back to the guest profile for future use.
  • FCCs will be valued at 15% of the cruise fare paid, minus any payment coupons. Credit coupons may be used separately or combined on any non-fully paid, future booking. Credits may be used with Crystal’s 2-for-1 Fares and Book Now Savings.
  • Credits are valid on any Crystal experience (Ocean, River, Yacht or Expedition) embarking from July 2021 through December 31, 2023.
  • Fully-paid reservations will receive a refund of port charges, taxes and fees paid, and any air and hotel packages booked through Crystal.
  • To request a refund, please visit www.crystalcruises.com/requestrefund to submit the online form no later than January 6, 2021.

• Those booked under the No Money Down promotion:
  • A $100 per guest “As You Wish” (AYW) shipboard credit valid on any Crystal Experience — Ocean, River, Yacht, or Expedition — of 7 nights or longer from July 2021 through the end of 2022. Your AYW credit must be applied to another voyage by or on March 15, 2021. For each booking, the AYW shipboard credit applies to the 1st and 2nd guest in each stateroom or suite only. AYW credits are not redeemable for cash value and cannot be used toward cruise fare, in the casino or for medical treatments/medicines.

Update: 10/28/20

Crystal Cruises canceled cruises on Crystal Symphony and Crystal Serenity through March 25, 2021, due to ongoing international uncertainty surrounding the Covid pandemic. Most recently, Crystal’s voluntary suspension was through 2020.

As a result of the continually changing variables related to Covid-19 – including differing border restrictions, potential quarantine policies for various nationalities, and limited international airlift, it is with deep regret that we have had to cancel all voyages aboard Crystal Serenity and Crystal Symphony with departures through March 25, 2021.

Crystal Cruises

For unbiased information, advice, and assistance with your next vacation, use the contact form or call Joel at 844-483-6669.

Affected Crystal Symphony Sailings:

• January 6, 2021 | 75 Nights | Bangkok (Laem Chabang) to Cape Town | Grand Journey: Southeast Asia & Africa
• January 6, 2021 | 9 Nights | Bangkok (Laem Chabang) to Singapore | Southeast Asia Storyteller
• January 15, 2021 | 12 Nights | Singapore Roundtrip | Monumental Malaysia & Myanmar
• January 27, 2021 | 15 Nights | Singapore to Hong Kong | Southeast Asia Skylines
• January 27, 2021 | 8 Nights | Singapore to Ho Chi Minh City (Saigon) | Southeast Asia Skylines – 8-Night Getaway
• February 4, 2021 | 7 Nights | Ho Chi Minh City (Saigon) to Hong Kong | Southeast Asia Skylines –7-Night Getaway
• February 11, 2021 | 8 Nights | Hong Kong to Singapore | Gilded Domes & Golden Sunsets
• February 19, 2021 | 17 Nights | Singapore to Mombasa | From Asia to Africa
• February 19, 2021 | 10 Nights | Singapore to Malé | From Asia to Africa – 10-Night Getaway
• March 1, 2021 | 7 Nights | Malé to Mombasa| From Asia to Africa – 7-Night Getaway
• March 8, 2021 | 14 Nights | Mombasa to Cape Town | African Allure
• March 22, 2021 | 50 Nights | Cape Town to Athens | Grand Journey: Africa, The Med & Greece
• March 22, 2021 | 40 Nights | Cape Town to Rome | Grand Journey: Africa & The Mediterranean
• March 22, 2021 | 22 Nights | Cape Town to Lisbon | Untamed Coastlines & Curiosities
• March 22, 2021 | 14 Nights | Cape Town to Dakar | Untamed Coastlines & Curiosities – 14-Night Getaway

Affected Crystal Serenity Sailings:

Crystal Serenity

• January 5, 2021 | 139 Nights | Miami to London (Dover) | Ancient Dynasties & World Wonders
• January 5, 2021 | 127 Nights | Miami to Rome | Ancient Dynasties & World Wonders
• January 21, 2021 | 111 Nights | Los Angeles to Rome | Ancient Dynasties & World Wonders
• January 21, 2021 | 123 Nights | Los Angeles to London (Dover) | Ancient Dynasties & World Wonders
• January 5, 2021 | 16 Nights | Miami to Los Angeles | Coral Sunsets & Golden Panama
• January 21, 2021 | 21 Nights | Los Angeles to Brisbane | South Pacific Wanderlust
• January 27, 2021 | 15 Nights | Honolulu/Oahu to Brisbane | South Pacific Wanderlust – 15-Night Getaway
• February 11, 2021 | 18 Nights | Brisbane to Hong Kong | Exotic Isles of Southeast Asia
• March 1, 2021 | 24 Nights | Hong Kong to Shanghai | Grand Journey: Japan & China
• March 1, 2021 | 12 Nights | Hong Kong to Tokyo | Treasures of the Orient
• March 13, 2021 | 42 Nights | Tokyo to Dubai | Grand Journey: The Far East & India
• March 13, 2021 | 12 Nights | Tokyo to Shanghai | Kingdoms of Jade & Pearls
• March 13, 2021 | 5 Nights | Tokyo to Incheon | Kingdoms of Jade & Pearls – 5-Night Getaway
• March 18, 2021 | 7 Nights | Incheon to Shanghai | Kingdoms of Jade & Pearls – 7-Night Getaway
• March 25, 2021 | 14 Nights | Shanghai to Singapore | Far East Fascination

Crystal Cruises has extended the following offers to its guests affected by the cancelations of Crystal Symphony and Serenity:

• Credits equal to 125% of the cruise fare paid on fully-paid reservations or, for guests who have not fully paid, the Credits will be on the deposited amount.
• If the booking was made with any Credit coupons (FCP, FCC, CASP, and/or admin fees), those will be added back to the guest profile for future use.
• FCCs will be valued at 25% of the cruise fare paid, minus any payment coupons.
• Credits are valid on any Crystal experience (Ocean, River, Yacht, or Expedition) embarking through December 31, 2023.
• Fully-paid reservations will receive a refund of port charges, taxes and fees paid, and any air and hotel packages booked through Crystal.
• To request a refund, please visit www.crystalcruises.com/requestrefund to submit the online form no later than November 13, 2020.